Return Policy

Buy with confidence from Slimvera.com!


Our Mission
Our goal is your total satisfaction. If you have any problems with your product, please call or email us immediately at [email protected] We are committed to outstanding customer service and will do our very best to help. If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product. Returned products will be refunded the sale price indicated on your sales receipt. 


Refund
All returns must be unopened, unused, unwashed, unworn and in the original packaging additional items such as manuals, warranty cards, straps, cables, and any other materials originally shipped with the item or your return may be subject to a return handling charge. It is very important we receive the item with the original packaging within 30 DAYS FROM THE DATE OF PURCHASE. Used items are not eligible for return unless specified by manufacturer’s warranty or guarantee for hygienic reasons. Your refund will be promptly processed upon completing evaluation of your returned item (Please see below about exception*).

We will refund 100% (less shipping charges) on items that are returned in new condition within 30 days from the date of purchase. Refunds are made for product value only, excluding shipping and handling charges. Please note that if you received Free Shipping on your order, the value of the uncharged shipping cost (10% or minimum of $5) will be deducted from your refund.

* You cannot return any discounted or promotional items.

** Please allow a minimum of two weeks from the time we receive your return for your refund or reshipment to arrive. If paid by credit card, please allow up to two billing cycles for your credit refund to appear on your statement.


Defective Items
Please inspect all contents in package and contact us within 5 days of receipt if an item is defective, damaged or missing from your shipment. We will gladly provide you with a full refund or a replacement at no charge.


Exchanges
If you’d like to make an exchange, you may place a new order with free shipping by contacting our customer service department. Once we receive the return, you will be fully refunded (less shipping charges).


Incorrect Orders
If you received a product that is not what you ordered, we will exchange the item for you at no charge. Please contact our customer service department for further assistance. Additional shipping fees may be charged after order is processed if shipping information is not accurate.

We cannot accept returns for items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.

Shipping charges will not be refunded.

Sorry, we are unable to accept returns on international orders (i.e., Korea and Canada).
 

To Arrange a Return or Replacement
Phone number: (949) 860-7907 for English
Phone number: (070) 7883-0385 for Korean only
Email: [email protected]


Return Address
SLIMVERA (SLIMPINK, INC)
2575 McCabe Way Suite 111
Irvine, CA 92614
USA

TEL. 949-860-7907
* Please include your order number and invoice, if possible.
 

In case you want to cancel your order, please do it before 23:59 (PST) of the day you ordered. Otherwise, we may ask you the 4-6% of your transaction fee. Please note that once the shipment is completed, your order cannot be canceled. Refer to return policy about your return / exchange options.


Shipping Damage
Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call our customer service department immediately. If necessary, we will handle the claim process and also provide you with replacement options.

*** Please Note: 99% of the time, when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.

Above all else, we want to make it easy for you to do business with us and will remain as flexible as possible to be sure you are thrilled with your purchase. Thank you for shopping at Slimvera.com.
 

This Return Policy was last updated on Sep 15, 2015